At Tech Explorer, we strive to provide high-quality products and excellent service. However, we understand that there may be situations where you wish to return or exchange an item. This Refund Policy outlines the process and conditions under which we accept returns and issue refunds.

1. Eligibility for Refunds

You may request a refund if the following conditions are met:

  • The item was purchased directly from Tech Explorer via our website.

  • The product is in its original condition, unused, and in the original packaging.

  • You request a refund within 14 days from the date of delivery.

2. Non-Refundable Items

The following items are non-refundable:

  • Gift cards or digital downloads.

  • Products that have been damaged due to misuse or failure to follow care instructions.

  • Products marked as non-returnable at the time of purchase.

3. How to Request a Refund

To initiate a return or refund, please follow these steps:

  1. Contact our customer support team at info@tech-explorer.co.uk within 14 days of receiving your order.

  2. Provide your order number and a brief explanation of why you are requesting a refund.

  3. Once your request is reviewed, we will send you instructions on how to return the item (if applicable).

4. Refund Process

  • If your refund request is approved, we will process the refund to your original payment method.

  • Please note that it may take up to 10 business days for the refund to appear on your account, depending on your payment provider.

  • Shipping charges are non-refundable, and you may be responsible for the return shipping costs unless the item is defective or incorrect.

5. Exchanges

If you would prefer an exchange instead of a refund, please indicate this in your request. We will assist you in exchanging the item for the correct product (subject to availability).

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@tech-explorer.co.uk. We may ask for photographs of the damaged item and arrange for a replacement or refund.

7. Final Decisions

All decisions regarding refunds, exchanges, and eligibility are at the sole discretion of Tech Explorer. We reserve the right to deny any refund requests that do not comply with this policy.